Local Lib Dem MP Ed Davey has demanded and won an urgent meeting with new franchisee, South Western Railway, about the poor services to and from London Waterloo.
Complaints about the service have heightened over the past four months since South Western Railway took over the franchise and with train prices set to rise once again in the new year, Lib Dem MP Ed Davey's 'patience has run out'.
"As a daily commuter from Surbiton myself, I have also been experiencing the delays, cancellations and poor communication from SWR. It is not right that as train prices continue to rise, our services are getting worse."
He has sought and got a top level meeting with SWR early in the new year, where he will ask for guarantees that services will improve, and fast, and they will start to put passengers first, including improving their communications.
Ed Davey has also raised concerns about SWR's consultation on a proposed new train timetable from December 2018. His full 5 page response can be read here.
However, in summary, Ed has written to SWR to highlight his disappointment at:
- the poor quality of the consultation itself - which has been confusing
- the lack of significant improvements to our services in the proposed new timetable in particular at New Malden
- the consultation’s omissions of any extra services to Berrylands, Chessington South, Chessington North, Tolworth and Malden Manor.
It was only after pressure from local Liberal Democrat, Cllr Liz Green, that SWR even bothered to arrange a face-to-face consultation in Surbiton, the only such event held in London.
After intervention from Kingston Lib Dems, @SW_Railway have now added an additional public consultation event on the proposed major 2018 timetable changes.— Kingston Lib Dems (@KingstonLibDems) November 20, 2017
Wed 29th November - 16:30 - 19:30 pm at Surbiton station.
More details here > https://t.co/KhFqOf96qx pic.twitter.com/JadN32FFMa
New commuter email list launched
With considerable upheaval since SWR have taken over the local rail franchise, local MP Ed Davey has set up a regular email commuter newsletter to be called 'Kingston and Surbiton Commuters' so that local commuters can keep up to date with developments and can also feed back views about issues and how services can be improved. Do sign up below.